Emergencies and power outages

You can access quick answers from these common topics listed below. If you are looking for more specific answers to your inquiry, please don’t hesitate to give us a call on 4606 3524 to connect with our professional customer service agents.
Home|Help Centre|Emergencies and power outages
What number should I ring during emergency, power outage
In case of emergencies, stay calm and call Triple Zero (000) from a safe location.

If you are experiencing a power outage, please contact your electricity distributor in your area.

To find out who your distributor is, please check your power bill.

Queensland: Energex – 13 62 62

New South Wales: Ausgrid – 13 13 88 | Essential – 13 20 82 | Endeavour – 13 10 03

Victoria: AusNet – 13 17 99 | CitiPower – 13 12 80 | Jemena – 13 16 26 | Powercor – 13 24 12 | United Energy – 13 20 99

South Australia: SA Power Networks – 13 13 66

Tasmania: Tas Networks – 13 20 04
What number should I ring during emergency, power outage
Not sure if that email from Macarthur Energy is real or not? This is what you can look out for:

Check the sender’s email address. If the sender’s domain is not www.macarthurenergy.com.au, it might be a scam.

After you have signed up with us, we will use info@macarthurenergy.com.au and (02) 4606 2969 to contact you.

If you believe you have got a scam email or phone call, please let us know.

It’s also important that you don’t click on any links, open attachments, download pictures or forward the email. All you need to do is to delete it from your inbox.

Macarthur Energy

Macarthur locals have trusted us for years to provide their energy.