Financial Assistance

You can access quick answers from these common topics listed below. If you are looking for more specific answers to your inquiry, please don’t hesitate to give us a call on 4606 3524 to connect with our professional customer service agents.
Home|Help Centre|Financial Assistance
I am having trouble paying my bill on time...
If you are not able to pay your bill on time, just let us know – we have a team here to help.

In most cases, we can delay your bill’s due date to give you more time to pay. Just give us a call at 1300 599 008 to request a payment extension.
My details are incorrect on my concession card - what can I do?
Get in touch with Centrelink, or the relevant department. They should be able to issue you with a new card. You can then update your concession details by giving us a call at 4606 2969.

Still need help?

If you still need assistance? Please send us an email at or call us on 4606 3524

Macarthur Energy

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